Process Engineering

Overview

Bridging the gap between business ideas and IT solutions with functional expertise and knowledge of industry best practice.

Problem

Agencies internal practices often reflect the gradual and partial insertion of technology into processes that were originally designed for paper. Processing includes unnecessary review steps, lack of coordinated data quality measures, and often requires additional outreach with customers.  Processing times are slow and require multiple manual interventions to complete.

Solution

We consider customer needs upfront by encouraging customers to be involved in the solution development, design intake mechanisms to collect all information upfront with integrated controls and anticipation of related needs, automate rule-based transaction processing, and escalate exceptions to the right teams.

Faster Processing

Elimination of unnecessary steps and reduction in labor hours per unit.

Customer Experience

Faster, more accurate processing yields more satisfied customers.

Data Security

Process optimization eliminates unnecessary access to sensitive data.

Other Solutions

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